Drivers of the biggest transformation in the history of financial services


Fintech disruption, technological and service failings, as well as rapid globalisation has dramatically changed the regulatory landscape. These regulations require a complex and costly overhaul of identity and authentication technology.

Costs must be reduced and revenues boosted to improve return on equity, whilst competing with new providers. Pursuing digital transformation focused on shifting customers to enhanced self-service channels is critical.

The Millennial generation and transient EU population requires new acquisition and service strategies for the mobile and digital first. Consumers will no longer accept having to visit a branch and fill out reams of forms to access financial services.

Mobile is the ‘remote control’ for financial services. AI has opened up the analysis of big data at unprecedented speed, accuracy and scale. Cyber security is now a concern in the board room and the server room.