Identity Intelligence Index
How banks, young and mature, can protect and delight their customers
Mitek’s 2024 Identity Intelligence Index reveals sophisticated and diverse fraud threats, leaving banks on high alert
A survey of 1,500 global financial services risk and innovation professionals reveals that banks' confidence in delivering the best possible customer experience is often stifled by ever-changing regulations and evolving fraud risks. Fraud threats shared in the index range from new deepfake technology and artificial intelligence to traditional money laundering.
Download this study to learn more about the top needs that financial services experts say will help prevent fraudsters from succeeding, including:
- Deeper understanding of the latest regulations
- Reduce technological complexity
- Respond real-time to customer requests
- Intelligence on what customers could do next
Financial institutions of all sizes and maturity are asking to see around corners. Banks have an opportunity to proactively collaborate with technology vendors and partners to develop their identity lifecycle strategy.
say fraud has become more sophisticated
struggle to prove the identity of their customers
say AI-generated fraud is their top concern
“Having the right identity platform allows banks to be proactive and anticipate the constantly changing fraud landscape, which, in turn, protects the most vulnerable customers from the growing sophistication of fraudulent attacks,”
- Gillian Channer, VP of Product Management at Mitek
Watch Gillian talk about protecting the vulnerable
Top three takeaways from the study
1. Fraud cases and scams have become more sophisticated, requiring agile solutions.
2. FIs must invest equally in both fraud prevention and customer experience.
3. FIs must bring all customer interactions, past and present, into one clear view.
Download the Identity Intelligence Index
Methodology
The research was conducted by Censuswide, among a sample of 1,500 UK, US and Spain head of risk and head of innovation in the financial services sector (retail and corporate banking only). The data was collected between 18.01.24 - 26.01.24. More details can be found in the report.
Customer Survey
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Business Survey
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About Censuswide
Censuswide is an international market research consultancy headquartered in London. Censuswide abides by and employs members of the Market Research Society and follows the MRS code of conduct and ESOMAR principles. Censuswide is also a member of the British Polling Council.
For more insights and data, including a blueprint for success, download the full report.