Position Type: 
Full Time
Customer Success

Create value for Mitek customers by ensuring they clearly define business outcomes and success metrics and then build a success plan with the appropriately identified business objectives, metrics, stakeholders, milestones, and risks needed to achieve them

Be accountable to drive high usage and adoption of Mitek’s products by driving the creation and execution of a thorough and action-oriented success plan

Leverage deep product expertise to expand the customer’s use of Mitek’s features/products

Build, maintain and leverage relationships within each customer to influence product adoption, create strong support for new opportunities and to secure their willingness to advocate on Mitek’s behalf. Demonstrate advanced understanding of customer’s business/industry and appropriately challenge the way a customer views their business, processes and Mitek’s products

Work cross-functionally to achieve the best outcomes for Mitek and our customers

Strategize, conceive and execute internal processes to streamline and scale customer-success work

Develop content and materials which can be used by customers, partners and employees to drive adoption.

Who You Are (Soft Skills, Attributes)

  • Have a proven ability to be detail-oriented and have excellent follow-up skills
  • An ability to develop, record, analyze, and generate recommendations based on data driven findings, metrics, and KPIs
  • Clear communicator, both verbal and written
  • Strong interpersonal skills and experience building strong internal and external relationships
  • Equally comfortable with creating and evaluating strategic plans as they are with executing on the individual action items and details
  • Enjoy learning about SaaS products and believe product knowledge is one of the keys to a customer success
  • Self-motivated, proactive team player with innovative ideas to inspire customer loyalty and adoption

What you need (Experience/Skills)

  • Bachelor’s degree or equivalent experience
  • 3 years of experience in Customer Success
  • 5+ years of experience in long-term account/partner management
  • Proven ability to map the customer’s business process to product capability
  • Experience in driving transformation in enterprises through effective change management and adoption highly preferred
  • Understanding of SaaS customer engagement
  • Excellent executive level engagement skills with an ability to establish strong relationships with business decision makers
  • Strong interpersonal skills that establish Trusted Advisor relationships with customers
  • Strong organizational/time management skills and the ability to manage 10+ customers simultaneously
  • Willingness to travel up to 25%
  • Spanish mother tongue, English good

Nice to have

  • Experience in financial services
  • Experience in the identity space
  • Catalan

About Mitek

Mitek - (NASDAQ: MITK) - is a global cloud-technology, artificial intelligence and machine learning leader in mobile capture and identity verification software solutions. Mitek’s identity verification allows an enterprise to verify a user’s identity during a mobile transaction, enabling financial institutions, payments companies and other businesses operating in highly regulated markets to transact business safely while increasing revenue from the mobile channel. Mitek also reduces the friction in the mobile users’ experience with advanced data prefill. These innovative mobile solutions are embedded into the apps of more than 6,500 organizations globally and used by tens of millions of consumers for mobile check deposit, new account opening, insurance quoting, and more.

We have a track record of breakthrough achievements that have helped transform mobile banking and the identity verification markets. As a result, we are a NASDAQ-listed company and have grown globally at 30% annually for 5+ years, with headquarters in San Diego, CA and offices in the London, Paris, Amsterdam, Barcelona, Madrid and New York City.

This is a very dynamic and fast-paced work environment.  A high degree of leadership and commitment are essential. We’re looking for team members that live our core values of Delivering, Learning and Caring.

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